Where are you located?

Chalk this up as another pet peeve of mine in this day and age -- but a few times a week I get asked "Where are you located?" in an email. This question comes from all kinds of people: partner companies, visiting press folks, prospective employees, student interns... you get the idea.

Here's my problem with this (inane) question: please don't waste my time with something that is widely available with a few simple clicks of a mouse. On most company websites, you can easily find an "About Us" page. Simply navigate to the home page of the website, and scroll all of the way to the bottom of the page. 9 times out of 10 you will find a "About Us" page on the footer. From there, you can almost always find a "Contact" page.

Some of you reading this blog post might be thinking "but what if the address on the website is wrong?" Great question. For the record, I have no problem with someone emailing me and writing "I noticed that your website lists the address as 123 Main St, Suite 500 in Boston. Is that still the correct address?"

Please note that this advice does not apply if you are visiting a very large company or a company with multiple locations. If you can't find the address in less than two minutes online, then go ahead and ask over email.

This post was inspired by the most recent person who emailed me this question -- but don't feel bad Robert. You're just in a long line of others. And I'm guessing you won't be the last.

2 comments:

Anonymous said...

Thanks...
I've been burned by a number of About/Contact Us links where they just place an email and phone and not a physical address because they are working out of their mother's basement.

Still due diligence states I should have traveled there first...

Robert

peymojo said...

In general I agree! But it's out of control how many links there are on a typical home page these days, with designs that makes links hard to see (or you have to hover to see if it's even a link.) So sometimes when someone chooses to email you that question they might be giving you tiny but useful feedback about your site design.

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